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Warranty and Refund policy

​Pupila is proud to stand behind the following customer service guarantees:

45 Day Contact Lens Guarantee-

Should you find discomfort in your prescribed contact lenses you are welcome to come back before the 45th day from date of service to be refitted. If you find dissatisfaction with your contact lenses you may return them within the 45 days from date of purchase. Open boxes or color contacts excluded. Specialty Lenses are excluded. Exam and fitting fees are Doctor Rendered service and are non-Refundable.

Free Lifetime Services on Glasses

Our opticians are happy to service your glasses from us. With free cleaning, adjustments, screw tightening, and restringing of rimless frames. Please bring your glasses to our Energy Corridor Location to have them serviced at our onsite lab!

Frame Warranty*

Our frame manufacturers offer a one-year warranty against defects in workmanship (one-time frame replacement).

Warrant guidelines are one year from the date of purchase, we will replace your frame for a service fee of $25 to cover costs of shipping and handling. This does not cover loss, abuse, accidental damage, super glue, or theft.

ALL pieces of the frame must be returned for manufacturer warranty to be honored.

If the frame has been discontinued a frame of equal or lesser value may be selected.

We will not refund any cost difference; and any overage amount must be paid in addition to the frame warranty service fee.

DB4k Frames offer a One-year ‘Kid Proof’ warranty with frame repayment service fee of $25. There may also be an additional charge for lenses

Frame warrant excludes Pajama Deal Frames

Lens Warranty*

Our office is proud to be one of the Certified Vision Experts in partnership with Zeiss Lenses.

Should your lenses become scratched or the anti-glare coating become worn within the first year of purchase we will replace the lenses ( One Time Replacement) for a copay of $20. Excludes Flash Mirror Coatings.

Any abuse, neglect, or damage due to chemicals negates this warranty.

Some insurances may require an additional copay at time of purchase. Lenses must be returned to honor warranty.

Please see Wiley X manufacturer WARRANTY for Wiley X lens service.